The Service Management Section coordinates ICT support and service delivery for students, academics and professional and administrative staff.

Its responsibilities include:

• ICT service desk operations and user support.
• Incident, service request and problem management.
• Service-level monitoring, escalation and reporting.
• User communication and service delivery improvement.
• ICT service processes, knowledge management and user guidance.

Our objective: to provide accessible, responsive and accountable ICT support.

Back to ICT

ICT service desk

• WiSeUp e-Learning
• Student apps
• AppYard